Effective Date: 09 August 2025
Last Updated: 09 August 2025

We respect your privacy and are committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2.1 Information We Collect

We may collect:

• Identity Information: Name, surname, ID/passport number, nationality.

• Contact Information: Phone number, email, postal address.

• Booking Information: Travel dates, preferences, group size.

• Payment Information: Securely processed via third-party payment gateways.

• Technical Information: IP address, browser type, and usage patterns when you use our website.

2.2 How We Use Your Information

• To confirm and manage bookings.

• To communicate updates, confirmations, and important notices.

• To process payments securely.

• To improve our services and website.

• To comply with legal obligations.

2.3 Data Sharing

• We do not sell or rent personal data.

• We share data only with trusted service providers necessary to deliver your tour, such as accommodation, transport providers, and activity operators.

• All third parties are bound by confidentiality and data protection agreements.

2.4 Data Security — How We Protect Your Data

We employ the following security measures:

• SSL/TLS Encryption: All data transferred via our website is encrypted to prevent interception.

• Access Control: Only authorised staff have access to sensitive information.

• Secure Payment Processing: Payment details are handled by PCI DSS-compliant payment providers; we do not store card numbers.

• Firewall & Malware Protection: Our systems are monitored and protected against intrusion.

• Regular Security Audits: We conduct periodic system tests and updates to maintain security.

• Data Minimisation: We store only the information necessary to provide our services.

2.5 Your Rights

Under POPIA, you have the right to:

• Access the personal data we hold about you.

• Request corrections or deletion of your data.

• Withdraw consent for certain data uses.

2.6 Contact

For privacy-related questions, email us at Info@zanzibartours.co.za