Refund Policy — Ntonji Tours and Safaris

Effective Date: 09 August 2025


Company-Initiated Cancellations

If we cancel a tour for reasons beyond our control (weather, safety, operational constraints):
✅ A full refund will be issued to the original payment method.


Customer-Initiated Cancellations

  • 14 or more days before the tour date: 100% refund.

  • 7–13 days before the tour date: 50% refund.

  • Less than 7 days before the tour date: No refund.


Refund Processing

  • Refunds are processed within 7–10 business days to the original payment method.

  • Bank or payment provider delays may extend this period.


Exceptional Circumstances

We may consider partial or full refunds for genuine emergencies, subject to supporting documentation.


Non-Refundable Items

  • Third-party tickets or permits purchased in advance on your behalf may be non-refundable.

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United States of America

Email

info@travel.com

Phone

Travel Agency +1 473 483 384

Info Insurance +1 395 393 595

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