Refund Policy – Ntonji Tours and Safaris

At Ntonji Tours and Safaris, we prioritize customer satisfaction. If a tour or service is canceled by us due to unforeseen circumstances (e.g., weather, safety, or operational constraints), clients will receive a full refund.

For customer-initiated cancellations:

• ✅ 100% refund if canceled 14 days or more before the service date.
• ✅ 50% refund if canceled 7–13 days before the service date.
• ❌ No refund if canceled within 7 days of the service date.

Refunds will be processed to the original payment method within 7–10 business days.

Privacy Policy

Ntonji Tours and Safaris values your privacy. We are committed to protecting your personal information.

Information Collection:

We collect personal information when you make a booking, request information, or communicate with us. This includes your name, contact information, travel preferences, and payment details.

Use of Information:

Your information is used to process bookings, communicate service details, improve customer experience, and fulfill legal obligations.

Data Sharing:

We do not sell or rent your personal data. We only share with trusted service providers necessary to deliver our services or comply with legal requirements.

Security:

We implement appropriate measures to secure your personal information from unauthorized access or disclosure.

By using our services, you consent to the practices described in this policy.

Cancellation Policy

Clients may cancel their bookings by notifying us in writing via email.

• ✅ Cancellations made 14 or more days before the scheduled service: 100% refund.
• ✅ Cancellations made 7–13 days before: 50% refund.
• ❌ Cancellations made less than 7 days before: No refund.

We understand that emergencies happen and may consider refunds on a case-by-case basis under exceptional circumstances.

Terms of Service

By booking with Ntonji Tours and Safaris, you agree to the following terms:

1. Booking & Payments:

• Bookings are confirmed upon receipt of full or partial payment.
• Prices are subject to change prior to confirmation.

2. Client Responsibilities:

• Clients must ensure they have valid travel documents and comply with local regulations.

3. Service Modification:

• We reserve the right to modify or cancel tours due to weather, safety, or unforeseen events.
• Alternatives or refunds will be offered when applicable.

4. Liability:

• We are not responsible for delays, accidents, or losses beyond our control.

Use of our services implies acceptance of these terms.